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I booked a vacation thru Southwest Vacations and had a horrible time.

I booked this vacation six months in advance. On the day I booked first Southwest Airlines experienced a computer problem and my connecting flight was cancelled.

Lost 4hours. Then my baggage was lost . Then arriving at the hotel they had no record of my reservation even though I had a confirmation number.

I tried to contact Southwest and trying to resolve my booking issue at the hotel but was placed on hold for so long I was afraid my cell battery would die , because I spent so much time checking flights to begin this vacation.

Reason of review: Poor customer service.

Location: Vista, California

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