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I booked a trip with this company in May. I moved to another city since then, and wanted to get a flight out if a closer airport than the original. The agent told me we could cancel the flight and then rebook it. He did not inform me that I would lose my package rate...
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1.9
I didn't like
  • Terrible customer service
#956814
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I booked a vacation thru Southwest Vacations and had a horrible time. I booked this vacation six months in advance. On the day I booked first Southwest Airlines experienced a computer problem and my connecting flight was cancelled. Lost 4hours. Then my baggage was lost...
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#886446
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I tried to book a vacation through southwest online, I made it all the way through the booking process for it to tell me that my Credit/Debit card was not accepted and that the reservation could not be made. I close out of the window and give up on the attempt and go...
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Summerville, Georgia
#864714
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Prior to a trip to California for work, I booked a flight, rental car and hotel through Southwest Vacations. Upon booking, I was charged for all three items. Of the total, $544.84 went towards a rental car that I never picked up. Prior to departure I received news from...
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1.0
I didn't like
  • Charges for services that were never used
  • Lack of reimbursement
  • Terrible customer service
#776862
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Hello, Your very unhelpful agent was not able to get me home today before church, with two flights available. I will never be able to use your attempt at service again! My hotel at Disney was dirty, the carpet unclean, the refrigerator made noise and at 4 am had to...
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bobs2015
bobs2015

Just a comment about the Disney hotel you stayed at: you picked a cheap one and definitely NOT the place to stay when visiting Disney. Other than that, good luck.

#730870
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I had SW package deal for Disney world. The hotel buena vista palace is horrible, reached at 1.00 a.m, there were no quit and bed sheets for sofa bed, called the check in desk and brought the supplies at 2:30 a.m. Beds are comfortable b/s springs were sticking out. Try...
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Anonymous
JrOrlando

Whenever you are dealing with hotels in Orlando check them out carefully before staying. Remember Disney World opened in mid-60's. That means the original hotels and others ...

I didn't like
  • While checking for bd pass
  • Outside taxi drop off section
  • Sw clerk forced me for tips in mco
#620296
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I booked a trip to Cancun for my wife and I. I got a great deal. I immediately got back on and tried to book the same trip for our friends. All the prices on every hotel jumped up $200 per person. I called customer service and they told me there was nothing they could...
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Anonymous
JrOrlando

How is this a scam? Be happy you got the good deal. So you book a vacation for you and your wife but not your friends. When you go back on, the price has gone up. Have you...

Gretna, Nebraska
#616074
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Issue: I booked a vacation package with Southwest Airlines (flights + hotel). After travel, I checked my credit card statement and saw a charge from the hotel for the weekend stay - meaning I paid both Southwest Vacations as well as Marriott for the hotel stay ($~380)...
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#562046
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Like the others have said, I should have researched this mess of an outfit before I booked. I fly Southwest and a link on their site took me to Southwest Vacations. They should disassociate themselves because if it's not outright fraud, it's close enough to it. My...
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#481397
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OMG! I sooooo wish that I would have read the reviews BEFORE I booked (2) separate travel arrangements with Southwest Vacations. They ARE NOT in any way affiliated with Southwest Airlines! This is VERY important because IF you need to change ANYTHING with your...
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#458778
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