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I will NEVER BOOK WITH SOUTHWEST VACATIONS!!!! My 2hr flight took 5 hrs and my room was not what i asked for had to settle for whatever i spoke with Sonya then she transferred me to Andrew then he hung up without calling me back and he had all my infomation to get im...
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#1086165
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We are stuck in the worst room in an all inclusive resort in Pierto Vallarta. My advice book directly with the property that way if you have Problems with your room you can upgrade
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Anonymous
Hammill Lisa

Issue resolved. A representative from southwest vacations at the resort did his best to find us another room. However the hotel was busy and I needed to upgrade which I was wi...

1.6
Product
#1084485
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We booked a last minute vacation to West Palm Beach. They canceled our flight and tried to send us to Tampa!!! Really?? Our hotel is in West Palm Beach. So they send us to Ft Lauderdale. Okay. But transfer the car pickup to Ft Lauderdale too. Instead we have been on...
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#1083729
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Never use them! They do not support nor do they backup the traveler. They are fine if everything goes well, but the minute something goes wrong you have just added a middle man that can and WILL not do anything to assist. So those of you who had no issue were lucky, if...
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1.6
I liked
  • Price
I didn't like
  • Charges for services that were never used
  • Did not provide assistance for travel issue that was their issue
#1056696
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I booked two trips to Las Vegas. One for my son & his wife and one for my daughter & her friend. When booking, southwestvacations.com website had a promotion for Mandalay Bay which offered "2 free buffets per stay & a $50 hotel resort fee credit." Well, I booked that...
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2.0
I didn't like
  • Being lied to
#1052398
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Booked flight through Southwest. Hotel options popped up so I looked at the hotel I wanted and booked that. Said if you find a cheaper flight they would match it. Within 10 minutes I found a cheaper price through the hotel. Called Southwest back. Found out I was really...
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Anonymous
Annonymous

I booked a vacation on Southwest Vacations and the lowest price promise is a scam. I found the same trip 3 weeks later cheaper and they said the new trip had a promo code and ...

#1036286
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Southwest Vacation horrible wait times to cancel flight and reschedule. I was informed by customee service after placed a hold for long periods of time and having family members to call also to cancel flight before the flight. When i finally got through to customer...
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1.0
#1031102
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Just booked a trip to Vagas and when I received the confirmation email it had the wrong flight times. I called and Southwest Vacations and the person I spoke with told me that it would cost 900.00 more to change the flights. I picked flights that would get us there in...
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#1005592
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Short Review on January 25, 2017

I wanted to know about deposits on my reservation
4.1
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#997077
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Rip off! This company is in no way associated with the honorable and customer friendly Southwest Airlines. I purchased their travel insurance in case our plans had to be changed . Sure enough our daughter broke her leg so we had to cancel the trip to vegas. Now I find...
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1.0
#987022
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