filters
State:
Show
City:
Show
Product:
Show
Booked vacation package to Cabo November 4-10 for hotel RUI Palace Cabo. We arrived and didn’t receive any of the things we were promised. The free room upgrade, the gift, the credits. We get to our room, it’s nice. Not over the top but acceptable. The bed has two...
Read more
1.0
#1408097
Reply to reviews
Show

Southwest Vacations - Bad service

Am now in third try to book a package, keeps hanging, won't process, afraid I already lost my air reservations.
#1407168
Reply to reviews
Show

Southwest Vacations - Third party booking = third class treatment

Hotel and flight pkg to Vegas saved $20 but definitely not worth the hassle. Stood in long line with other third party confirmations to check into hotel. Could've done quick mobile check-in if I'd booked directly. Lesson learned. Buy direct.
1.9
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1403115
Reply to reviews
We booked a weekend in San Antonio and received an email two weeks prior to the trip, however we never received any notification after that. The flight was delayed and the gate was changed and despite having my email and phone number we received no notifications of the...
Read more
#1401427
Reply to reviews
Show

Southwest Vacations - Horrible

I will never use Southwest Vacations ever again! They gave me one price in my reservation then took out my account almost double! I do not recommend anyone to use this company!
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1373537
Reply to reviews
I understand mechanical issues. Lost half a day. To top it off we arrived at the Flamingo and waited in line for two hours to check it. We booked a "fab" room with strip view 4 months ago! The desk clerk said that they were gone and we were downgraded. Of course we had...
Read more
#1357205
Reply to reviews
Show

Southwest Vacations in Long Beach, California - Follow up on survey completed and disappointing hotel stay

Grand Oasis Sens was a disaster and disappointing hotel while my stay in Cancun
3.5
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1347809
Reply to reviews
It was the worst experience ever. We booked an all-inclusive trip to Mexico, which included airfare on Southwest Airlines for my birthday. Luckily, we were familiar with the resort so no issues there but the experience we had traveling on Southwest Airlines was the...
Read more
2.1
I didn't like
  • No follow and no real help with finding our luggage
#1320832
Reply to reviews
Show

Southwest Vacations - Booked a las Vargas vacation

Operator spelled my last name wrong After several contacts Correction Not done Told that I have to wait for 7 days before trip Grest way to handle problem
2.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1311089
Reply to reviews
Their hold times are long, terrible customer service and managers! They are actually Mark Travel. Went to Vegas and had to contact after-hours to switch hotels and their system went down. We had to find and pay for another hotel. The manager called me a liar indirectly...
Read more
1.1
#1307287
Reply to reviews