Latest review first
Booked vacation package to Cabo November 4-10 for hotel RUI Palace Cabo. We arrived and didn’t receive any of the things we were promised. The free room upgrade, the gift, the credits. We get to our room, it’s nice. Not over the top but acceptable. The bed has two...Read more
Southwest Vacations - Bad service
Am now in third try to book a package, keeps hanging, won't process, afraid I already lost my air reservations.
Southwest Vacations - Third party booking = third class treatment
Hotel and flight pkg to Vegas saved $20 but definitely not worth the hassle. Stood in long line with other third party confirmations to check into hotel. Could've done quick mobile check-in if I'd booked directly. Lesson learned. Buy direct.
We booked a weekend in San Antonio and received an email two weeks prior to the trip, however we never received any notification after that. The flight was delayed and the gate was changed and despite having my email and phone number we received no notifications of the...Read more
Southwest Vacations - Horrible
I will never use Southwest Vacations ever again! They gave me one price in my reservation then took out my account almost double! I do not recommend anyone to use this company!
I understand mechanical issues. Lost half a day. To top it off we arrived at the Flamingo and waited in line for two hours to check it. We booked a "fab" room with strip view 4 months ago! The desk clerk said that they were gone and we were downgraded. Of course we had...Read more
Southwest Vacations in Long Beach, California - Follow up on survey completed and disappointing hotel stay
Grand Oasis Sens was a disaster and disappointing hotel while my stay in Cancun
It was the worst experience ever. We booked an all-inclusive trip to Mexico, which included airfare on Southwest Airlines for my birthday. Luckily, we were familiar with the resort so no issues there but the experience we had traveling on Southwest Airlines was the...Read more
I didn't like
- No follow and no real help with finding our luggage
Southwest Vacations - Booked a las Vargas vacation
Operator spelled my last name wrong After several contacts Correction Not done Told that I have to wait for 7 days before trip Grest way to handle problem
Their hold times are long, terrible customer service and managers! They are actually Mark Travel. Went to Vegas and had to contact after-hours to switch hotels and their system went down. We had to find and pay for another hotel. The manager called me a liar indirectly...Read more
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