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Southwest Vacation horrible wait times to cancel flight and reschedule. I was informed by customee service after placed a hold for long periods of time and having family members to call also to cancel flight before the flight. When i finally got through to customer...
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1.0
#1031102
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Just booked a trip to Vagas and when I received the confirmation email it had the wrong flight times. I called and Southwest Vacations and the person I spoke with told me that it would cost 900.00 more to change the flights. I picked flights that would get us there in...
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#1005592
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Rip off! This company is in no way associated with the honorable and customer friendly Southwest Airlines. I purchased their travel insurance in case our plans had to be changed . Sure enough our daughter broke her leg so we had to cancel the trip to vegas. Now I find...
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1.0
#987022
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Southwest Vacations Travel Package Review

Southwest Vacations
#811641
2.2
Details
We missed our first flight due to an over two security line. Southwest had over booked the next four flights. We are still at the airport, on standby, waiting for a open flight. We have been here for 6 hours. The clerks at the counter have been rude to us, ignored us, and have given us false promises. Our southwest vacation has been ruin.
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We booked a southwest vacations. When southwest airlines no longer offered the flights we booked we were offered connecting flights which we refused. We asked for a full refund of the $1986 we paid on a credit card and they had no choice but to agree. Months have now...
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#982365
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secheduled vacation package flight car and hotel.flight was fine .car was ok not the greatest kept wanting to cut off when we stopped did let the Alamo know of problem.the days inn if that's what you want to call it .it actually is a dump in the whole.9401ih-35...
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1.0
#959768
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I booked a trip with this company in May. I moved to another city since then, and wanted to get a flight out if a closer airport than the original. The agent told me we could cancel the flight and then rebook it. He did not inform me that I would lose my package rate...
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1.9
I didn't like
  • Customer service
#956814
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I booked a vacation thru Southwest Vacations and had a horrible time. I booked this vacation six months in advance. On the day I booked first Southwest Airlines experienced a computer problem and my connecting flight was cancelled. Lost 4hours. Then my baggage was lost...
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#886446
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I tried to book a vacation through southwest online, I made it all the way through the booking process for it to tell me that my Credit/Debit card was not accepted and that the reservation could not be made. I close out of the window and give up on the attempt and go...
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Summerville, Georgia
#864714
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Prior to a trip to California for work, I booked a flight, rental car and hotel through Southwest Vacations. Upon booking, I was charged for all three items. Of the total, $544.84 went towards a rental car that I never picked up. Prior to departure I received news from...
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1.0
I didn't like
  • Charges for services that were never used
  • Lack of reimbursement
#776862
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Hello, Your very unhelpful agent was not able to get me home today before church, with two flights available. I will never be able to use your attempt at service again! My hotel at Disney was dirty, the carpet unclean, the refrigerator made noise and at 4 am had to...
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bobs2015
bobs2015

Just a comment about the Disney hotel you stayed at: you picked a cheap one and definitely NOT the place to stay when visiting Disney. Other than that, good luck.

#730870
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