We stayed at the Iberostar Punta Cana. First let’s start with check in, while the bell hop was taking us to our room he said that there must be a mistake because the room that we had booked was for parents and kids not 4 adults. We had called last week before we...Read more
CAUTION: Do not use this service unless you have been made aware of the commissioning fees! We booked Southwest Vacation Package for Thanksgiving 2017. The Southwest Agent did not explain individual pricing for airline tickets, hotel, car or added event (hot air...Read more
I booked insurance with Southwest Vacations and it states I get my money back in the original form of payment , as I was going to Jamaica. Now that I had to cancel, I am told the insurance is only refundable , to my credit card, if I booked on a charter flight. I am...Read more
Southwest Vacations - Worst experience ever! Do not ever travel with Southwest
They have the worst customer service, not to mention the representative told me "unless someone dies, your flights are non refundable". I've been a customer for 10 years, and they wouldn't refund 300$. I will never for sw again.
Totally horrible experience with southwestvacations. Ripoff artists and customer service lies consistently for our reschedule due to Jamaica airport being closed. Lucky us, we got stranded in Baltimore. Don't mess with them, call your credit card company and dispute....Read more
Honestly had no issues with the airline. It's the resort that I am complaining about. Being that we had to remain in Cabo RUI Santa Fe Resort due to Hobby Airport being closed, prior to choosing to remain I asked if there was any reason to be concerned about a storm...Read more
First time they ripped me off was my wife had to have open heart surgery provided them with the surgeon's letter and all the details they requested still took 9 months to get my money returned. This time I bought Insurance thinking that if anything happened everything...Read more
I booked through Southwest airlines vacations. My family stayed at Skamania Lodge two days , 9/8 & 9/9, 2017. We received confirmation receipt for &698.01 for two nights stay. My receipt was just emailed to me. I have an extra $60 added per day. When I called to...Read more
We booked a trip through them thinking they were Southwest Airlines. Please note they are not! It is another travel agency so when things went wrong we were screwed. It was a disaster from the gate to the gate home. Southwest did not honor our pre boarding passes, made...Read more
Booked plane, hotel, and car through southwest vacations. Plane was canceled last minute so now it was delayed couple hours and they rerouted us to a new location. I tried to call to fix hotel and car pick up for new location. Hotel was non refundable, car couldn't...Read more
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