Southwest Vacations
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not reimbursed cancellation
- Terrible customer service
- Charges for services that were never used
- No refund for covid cancellation
Preferred solution: Full refund
User's recommendation: Don’t use the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaTerrible service
- No pros
- No assistance when calling customer service
- Poor phone service
- Customer service lack of assistance
User's recommendation: call delta vacations
Hold times are ridiculous and NO ONE SPEAKS ENGLISH
- No pros
- Supervisor never available
- No english speaking reps
- Long hold times
Preferred solution: Price reduction
User's recommendation: Run!! Book through someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasCancel Reservation #M7K83104
Preferred solution: Full refund
User's recommendation: Do not use Southwest Vacations
Misinformation
Preferred solution: Price reduction
User's recommendation: Don't Trust Customer Service agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPositive covid test, trip canceled, no refund
- Payment plan
- No refund for covid cancellation
Preferred solution: Full refund
User's recommendation: Book elsewhere or book direct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange hote-it's miserable here!
Preferred solution: I need to GET OUT OF THE HOTEL TODAY. PERIOD ASAP.
User's recommendation: DO NOT STAY HERE Beware of Southwest Vacation packages
Let other people know what the real deal is
Just got back from a trip to Las Vegas. Booked it through Southwest Vacations website.
We were supposed to get a King Deluxe in the Carson Tower at The Golden Nugget. We got there, the bed was not a king size. It was such a swayback that it felt like it had been there for years and years. The two chairs in the room went down to the floor when you sat in them.
The carpet was filthy. The hallways to the room were just gross - Stained and filthy! You have to pay a resort fee, per person, per day - which technically is illegal for the hotel to do so. You also get charged a deposit of $50.00 (for incidentals).
So the price that you are quoted when you book the "vacation" is not the total price you pay - as many others have noted. The swimming pool was only open for maybe 5 hours a day. It opened at noon - maybe this was because of Covid - who knows???? There was one restaurant that was open for breakfast and the line was ridiculous.
Two were open for lunch and dinner. Everywhere you went there were signs saying "thank you for your patience as we are struggling with staff shortages". In Vegas???? The price for the vacation was very reasonable but Southwest Airlines should not even be associated with this website!
I love Southwest Airlines and we fly them all of the time. Have to think long and hard and remember how disgusting this trip was before I ever book another Southwest Vacation. Couple last notes on this one - My husband forgot his favorite shirt in the room. We called lost and found and they told us that the room had not even been done yet.
That was 2 days after we got back home!
The other note is that we did not get a detailed print-out of the charges or any other documents when we checked in or checked out. Very strange!
User's recommendation: Fly Southwest Airlines just don't go the Southwest Vacations website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice differential and the handlin
Hello i am Maurice Houston i recently booked a flight through southwest vacations on June 10 2021. Chicago(Mdw) to Liberia Costa Rica round-trip and hotel stay for 2,760.53.
So today June 12, 2021 Saturday morning there was a drop in price to 2,626.69. I called southwest vacations 3x since 9:58 am (central time) Noone has been able to help me resolve this issue. The first gentleman placed me on hold and the phone hung up and i wasn't received a call back. My second time calling was at 10:23am and the young lady said she'll call me back and still hasn't.
Now my third time calling is at 3pm central time and I've been on the phone with a gentleman by the name of Louis for over 2 hr and 10 minutes and counting. As you may imagine im highly frustrated and drained trying to resolve this issue and its been a inconvenience to myself since the first call. All three agents seen and repeated the same price differential as myself of $133.84 And im sure these calls are monitored and recorded for prof. This is really unprofessional and I've asked to speak with a supervisor in which i was denied.
Can someone please reach out to me and give me a call at 773.706.6223. The trip to Costa Rica is for me and my girlfriend for our birthdays June 28 and July 2 respectfully and i just want the issue resolved. So instead of giving me the price change of $133.84 the agent changed my return flight to wanna get away instead of keeping it at Anytime and only credited me 2 travel funds of $22.09 each as shown in the updated itinerary which is also wrong.
The original flight was Anytime for both departure and Arrival flights. Please help me for my inconvenience please
- Bundle
- Not solving issues
Preferred solution: Price reduction, apology and possibly a credit for my inconvenience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonNeed itinerary
Preferred solution: The confirmation of my trip PDX-Cancun January 7, return January 13
I was told I would not get my money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: TRAVEL FUND ISSUES NO ONE CAN SOLVE
Finally was able to use the travel funds after about four hours on the phone a young man called me back and finally got it resolved. Still waiting for a $150 refund that was promised from early bird payment on a canceled flight from 2020.
- Low prices
- Time it takes for refunds and to resolve issues
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER ACCEPT TRAVEL CREDITS GET YOUR MONEY BACK!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
We booked a Vacation to Puerta Vallarta, and it was a disaster. This was a brand new hotel, adults only supposedly.
Not at all what Southwest Vacations claims on the Website!!! Now 2 months later I still have no answer on the email I submitted for all the problems we encountered. There were children allowed. Our room was not what we picked from the website, and we received none of the added extras we were supposed to get.
Upon checking out the Resort, they gave us all the documentation to submit back to Southwest Vacations but they still have not responded. I have spent over 60 hours in the last 2 months on hold to get no response or to be transferred from Department to department with nothing being done.
And I am at a loss as to what to do next. So my suggestion would be DO NOT BOOK anything with them, because they do not care about making things right for you the Customer!
- Easy to book
- Did not provide assistance for travel issue that was their issue
Preferred solution: Some type of credit on the vacation, we spent 3000.00 on for our Anniversary!
User's recommendation: Book a different Airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefunds reservations 9YH34204 and BR220204
- No pros
- Terrible cancellation policy
Preferred solution: Full refund
User's recommendation: Do not buy their insurance Trip Mate
Never heard from them so still have same issues
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Wow!! Watching C Span on vacation...
Beats watching p o r n (no pun intended)