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Totally horrible experience with southwestvacations. Ripoff artists and customer service lies consistently for our reschedule due to Jamaica airport being closed. Lucky us, we got stranded in Baltimore. Don't mess with them, call your credit card company and dispute....
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#1114800
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Honestly had no issues with the airline. It's the resort that I am complaining about. Being that we had to remain in Cabo RUI Santa Fe Resort due to Hobby Airport being closed, prior to choosing to remain I asked if there was any reason to be concerned about a storm...
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I liked
  • Attention given us by sw representstive regarding flights
I didn't like
  • Resort staff in attentive behavior during a bad situation
#1113199
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First time they ripped me off was my wife had to have open heart surgery provided them with the surgeon's letter and all the details they requested still took 9 months to get my money returned. This time I bought Insurance thinking that if anything happened everything...
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2.0
#1102428
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Southwest Vacations - Worst experience ever! Do not ever travel with Southwest

Southwest Vacations
#1130134
1.0
Details
They have the worst customer service, not to mention the representative told me "unless someone dies, your flights are non refundable". I've been a customer for 10 years, and they wouldn't refund 300$. I will never for sw again.
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Additional Fees
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Exchange, Refund and Cancellation Policy
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Number of Destinations
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Product or Service Quality
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Short Review on January 25, 2017

Southwest Vacations
#997077
4.1
Details
I wanted to know about deposits on my reservation
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Southwest Vacations Car Rental Booking Review

Southwest Vacations
#929012
Don't ever book your car rental with Southwest vacations. They charge me for a rental and after the rental car company charge me for the rental I disputed the cases my credit card company and Southwest said that was for plane tickets there a very *** poor customer service at all levels and aspects
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Southwest Vacations Gift Card Review

Southwest Vacations
#887788
Don't bother trying to book thru Southwest Vacations if you want to use either a gift certificate or fare credit. Neither is accepted. Why does Southwest lend its name to what is evidently nothing more than another travel agency? I made other arrangements. Dollars out of your pocket, Southwest.
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I booked through Southwest airlines vacations. My family stayed at Skamania Lodge two days , 9/8 & 9/9, 2017. We received confirmation receipt for &698.01 for two nights stay. My receipt was just emailed to me. I have an extra $60 added per day. When I called to...
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h.kitchener
h.kitchener

They are charging you for their "resort fee" a now common scam with hotels, etc. If you look at your Southwest paperwork and/or on their website you may find a disclaimer stat...

Stevenson, Washington
#1100242
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We booked a trip through them thinking they were Southwest Airlines. Please note they are not! It is another travel agency so when things went wrong we were screwed. It was a disaster from the gate to the gate home. Southwest did not honor our pre boarding passes, made...
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1.7
#1092165
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Booked plane, hotel, and car through southwest vacations. Plane was canceled last minute so now it was delayed couple hours and they rerouted us to a new location. I tried to call to fix hotel and car pick up for new location. Hotel was non refundable, car couldn't...
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#1092091
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I will NEVER BOOK WITH SOUTHWEST VACATIONS!!!! My 2hr flight took 5 hrs and my room was not what i asked for had to settle for whatever i spoke with Sonya then she transferred me to Andrew then he hung up without calling me back and he had all my infomation to get im...
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#1086165
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We are stuck in the worst room in an all inclusive resort in Pierto Vallarta. My advice book directly with the property that way if you have Problems with your room you can upgrade
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Anonymous
Hammill Lisa

Issue resolved. A representative from southwest vacations at the resort did his best to find us another room. However the hotel was busy and I needed to upgrade which I was wi...

1.6
Product
#1084485
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We booked a last minute vacation to West Palm Beach. They canceled our flight and tried to send us to Tampa!!! Really?? Our hotel is in West Palm Beach. So they send us to Ft Lauderdale. Okay. But transfer the car pickup to Ft Lauderdale too. Instead we have been on...
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#1083729
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Never use them! They do not support nor do they backup the traveler. They are fine if everything goes well, but the minute something goes wrong you have just added a middle man that can and WILL not do anything to assist. So those of you who had no issue were lucky, if...
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1.6
I liked
  • Price
I didn't like
  • Did not provide assistance for travel issue that was their issue
  • Charges for services that were never used
#1056696
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