Totally horrible experience with southwestvacations. Ripoff artists and customer service lies consistently for our reschedule due to Jamaica airport being closed. Lucky us, we got stranded in Baltimore. Don't mess with them, call your credit card company and dispute....Read more
Honestly had no issues with the airline. It's the resort that I am complaining about. Being that we had to remain in Cabo RUI Santa Fe Resort due to Hobby Airport being closed, prior to choosing to remain I asked if there was any reason to be concerned about a storm...Read more
First time they ripped me off was my wife had to have open heart surgery provided them with the surgeon's letter and all the details they requested still took 9 months to get my money returned. This time I bought Insurance thinking that if anything happened everything...Read more
Southwest Vacations - Worst experience ever! Do not ever travel with Southwest
They have the worst customer service, not to mention the representative told me "unless someone dies, your flights are non refundable". I've been a customer for 10 years, and they wouldn't refund 300$. I will never for sw again.
Short Review on January 25, 2017
I wanted to know about deposits on my reservation
Southwest Vacations Car Rental Booking Review
Don't ever book your car rental with Southwest vacations. They charge me for a rental and after the rental car company charge me for the rental I disputed the cases my credit card company and Southwest said that was for plane tickets there a very *** poor customer service at all levels and aspects
Southwest Vacations Gift Card Review
Don't bother trying to book thru Southwest Vacations if you want to use either a gift certificate or fare credit. Neither is accepted. Why does Southwest lend its name to what is evidently nothing more than another travel agency? I made other arrangements. Dollars out of your pocket, Southwest.
I booked through Southwest airlines vacations. My family stayed at Skamania Lodge two days , 9/8 & 9/9, 2017. We received confirmation receipt for &698.01 for two nights stay. My receipt was just emailed to me. I have an extra $60 added per day. When I called to...Read more
We booked a trip through them thinking they were Southwest Airlines. Please note they are not! It is another travel agency so when things went wrong we were screwed. It was a disaster from the gate to the gate home. Southwest did not honor our pre boarding passes, made...Read more
Booked plane, hotel, and car through southwest vacations. Plane was canceled last minute so now it was delayed couple hours and they rerouted us to a new location. I tried to call to fix hotel and car pick up for new location. Hotel was non refundable, car couldn't...Read more
I will NEVER BOOK WITH SOUTHWEST VACATIONS!!!! My 2hr flight took 5 hrs and my room was not what i asked for had to settle for whatever i spoke with Sonya then she transferred me to Andrew then he hung up without calling me back and he had all my infomation to get im...Read more
We are stuck in the worst room in an all inclusive resort in Pierto Vallarta. My advice book directly with the property that way if you have Problems with your room you can upgradeRead more
We booked a last minute vacation to West Palm Beach. They canceled our flight and tried to send us to Tampa!!! Really?? Our hotel is in West Palm Beach. So they send us to Ft Lauderdale. Okay. But transfer the car pickup to Ft Lauderdale too. Instead we have been on...Read more
Never use them! They do not support nor do they backup the traveler. They are fine if everything goes well, but the minute something goes wrong you have just added a middle man that can and WILL not do anything to assist. So those of you who had no issue were lucky, if...Read more
I didn't like
- Did not provide assistance for travel issue that was their issue
- Charges for services that were never used
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